Frequently Asked Questions (FAQs)

Once the connection is completed, the CG NET user ID will be shared on the registered mobile number and email address. Or you can check your user id on the sticker attached to your router.

If your mobile number is not registered with us, please get in touch with our customer care for support.

Call us on Smart: NTC: 01-5970113 NTC Toll-Free: 16600110013 or Chat with us on Facebook (chat), WhatsApp, or Website.

CGNET Customer Portal is an easy-to-use self-service mechanism. Customers can simply log in to the portal via any browser using a laptop, mobile, tablet, or desktop.

The portal allows you to manage your account and perform a variety of services such as view bills, make online payments, log a support ticket for issues, update passwords, chat with our Customer Care, change WiFi settings, refer customers, and many more.

Check out and learn about our customer portal, click here: http://customer.cgnet.com.np

CGNET Mobile app is an easy-to-use self-service application that enables you to control your account on the go.

Customers can simply log in to the app that allows you to manage your account and perform a variety of services such as view bills, make online payments, log a support ticket for issues, download invoices, check usage details , Update personal details like mobile number, email address.

To download CGNET Mobile App, click here: Download CG NET App scan QR code.

Payments for a CGNET subscription can be made at any of our outlets or online. Also, they can view paid and pending dues if any.

You can pay your internet bill via eSewa, CG Pay, and Fonepay.

Yes. Customer may pay for their subscription anytime in advance.

Please visit CGNET customer portal or mobile app to make payments and renewal of services.

Customers can obtain VAT bills from CGNET outlets and on their registered mail id.

Online Payments Scenario:

If the payment is made online, transaction verification may sometimes take more than the expected time to complete the clearance process. Hence, the system would auto-disconnect the services.

In such conditions, we recommend checking your pending bills using our customer portal or CGNET App.

Contact our Customer Care department with proof of payment if you do not see the payment completion.

Send us an email: customercare@cgnet.com.np

Customer Care: 01-5970113 or Toll-free no: 16600110013(NTC)

Cheque Payments Scenario:

Payments made via cheque may take more than 2 working days for the clearance process. Hence, the system would auto-disconnect the service.

Contact our Customer Care department with proof of payment if you do not see the payment completion.

Send us an email: customercare@cgnet.com.np

Customer Care: 01-5970113 or Toll-free no: 16600110013(NTC)

akndjsakdsnj